Tenant Portal | Falcon Property Management

Login to your tenant account

Falcon's tenant portal runs on Yardi Breeze. Use the credentials we sent you when you signed your lease.

Forgot your password? Use the "Forgot password?" link on the login page or call (904) 346-4401.

What's inside

Everything tenant-side, in one place.

Pay Rent

Bank ACH (free), debit card, or credit card. Set up auto-pay so you never have to remember. View payment history any time.

Submit Maintenance

Non-emergency requests with photos. We assign a technician and update you in-portal as the work progresses.

Message Us

Direct message thread to Joana at the front office. Faster than calling for non-urgent items. Joana checks during business hours.

⚠ Emergency?

For water leaks, no AC, no power, gas smell, or any after-hours emergency, use the emergency button in the tenant portal. Adam's team is on call 24/7. Do not email — emergencies require the portal so the on-call technician is paged immediately.

Common tenant questions

How to use the portal.

How do I pay rent?

Through the tenant portal — bank ACH (free), debit card, or credit card (small processing fee). Set up auto-pay so you never have to remember.

How do I submit a maintenance request?

Through the tenant portal. For non-emergencies, log in, click "New Request," upload photos. For emergencies (water leak, no AC, no power, gas smell), use the emergency button — that pages our on-call technician 24/7.

I forgot my password — what now?

Use the "Forgot password?" link on the login page. If that doesn't work, call (904) 346-4401 during business hours and Joana will reset it.

Can I message my landlord directly through the portal?

The portal's message thread routes to Joana at the front office, who handles tenant communication. For maintenance, use the maintenance request form — it routes to Adam's team directly.

How do I download my lease?

Login to the portal → Documents → your active lease will be there. Download as PDF for your records.

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